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You can be assured that all complaints will be treated
seriously and in the strictest confidence.
All complaints, the investigation that follows, and final outcomes will be
kept on record by Vantastic.
It is the practice of Vantastic to respond to individual complaints.
How do you make a complaint?
What to do if you have a complaint about Vantastic Services
-
Complete the
Online Complaint form
-
In Person - Call into our office,
Chase House, City Junction Business Park, Northern Cross, Dublin 17
-
In Writing - Complete a
complaint form
(pdf) and post your complaint to Vantastic
Ltd, Chase House, City Junction Business Park, Northern Cross, Dublin 17
-
By fax - You can fax
complaint form
(pdf) to 01-8392429
-
By Phone - You can speak to one of our staff on
Free phone 1800 242703 (ask to speak to member of Management team)
Please note in all instances you will be asked for specific details
concerning:
-
Nature of
the complaint
-
Time and
place of the complaint arising
-
If you can
supply specific detailed information (i.e. Vehicle, Staff member etc) this
will be helpful in ensuring that a comprehensive investigation can be
carried out.
-
We would
ask that you supply us with your name and contact details, to enable us
follow up and request further information in necessary. Your details will
not be disclosed.
How is your complaint dealt with?
Once a complaint is received by the Vantastic office it will be logged and
assigned to a Member of the Vantastic Management Team who will investigate each
complaint in an efficient and professional manner.
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